The opportunity
About this role
Call Center Team Lead – Bath Remodeling Industry
El Cajon, CA (On-Site) | $28–$32/hour + Performance Bonuses | Full-Time | Growth Opportunity | Immediate Start
Bath Fitter San Diego is looking for an experienced and tech-savvy Call Center Team Lead to join our high-performing in-house team. If you’re passionate about leadership, coaching, and driving results in a fast-paced environment, this is your opportunity to make a direct impact in the home improvement space.
About Us:
Bath Fitter is a leader in bath and shower remodeling. Our San Diego team is a high-volume, fast-paced operation with a strong focus on quality service and customer experience. We invest heavily in lead generation and take pride in delivering top-tier service to homeowners across Southern California.
About the Role:
As our Call Center Team Lead, you will be both a hands-on contributor and a team coach. This is not a behind-the-scenes management role — you’ll be actively engaging with customers, coaching your team, and using data to fine-tune performance. You’ll be a key player in enhancing how we handle leads, set appointments, and deliver exceptional service.
What You’ll Do:
Lead and support an in-house call center team
Handle inbound and outbound calls to schedule appointments and follow up on leads
Provide ongoing coaching and performance feedback to team members
Monitor KPIs and team metrics to identify trends and improve performance
Generate, update, and analyze reports to guide decisions
Collaborate with internal teams and affiliates to drive lead quality and conversion
Optimize team workflows and contribute to process improvements
Ensure accurate CRM data entry and use digital tools effectively
Uphold high standards for professionalism, customer care, and results
Requirements:
Experienced in call center operations, ideally in home improvement, retail services, or appointment-based businesses
A confident leader with a supervisory background
Tech-savvy: comfortable with CRM platforms, data analysis, and digital communication tools
Skilled in coaching, motivating, and holding others accountable
Organized, detail-oriented, and capable of managing multiple priorities
Proactive, dependable, and excited about growing with a company
Flexible and ready to roll up your sleeves: you’ll be doing the work, not just overseeing it
Work Location:
In-Office | El Cajon, CA
This role requires 80–100% in-office presence
Hybrid work may be possible after team growth and ramp-up
Compensation & Benefits:
$28–$32/hour, based on experience
Performance-based bonuses
Opportunity for growth and promotion
Work in a respected and well-known home improvement franchise with high marketing investment
Health insurance
Paid time off (PTO)
401K Retirement savings plan
Company-provided and training
Performance incentives and bonuses available
Cell Phone Allowance
Next Steps:
https://careers.hirebus.com/jobs/80b38aa4-a8c3-44db-98f3-b13c350dd08d
Meet the team
About Bath Fitter San Diego & Palm Springs
Bath Fitter San Diego is proud to offer convenient shower and tub replacement services to residents throughout San Diego County, California. Since our founding in 2013, we have helped countless homeowners get the beautiful, luxurious bathrooms that they have always dreamed of having and we would love to work with you next!